Here are some of the most common questions we get from our first time customers.
If we haven't answered your question by the end of this post, please give us a call, or just come in any time during our normal business hours.
REMEMBER: Your first consultation is FREE.
You are not obligated to leave your garment with us if you don't feel confident in our work, our price, or just because. We aim to see all of our clients satisfied, and we won't be offended. Your comfort level is most important.
MOST FREQUENTLY ASKED QUESTIONS:
Do I need an appointment?
You don’t need an appointment. Just come on in during the normal business hours.
What are your store hours?
Monday-Friday: 10:00 AM-6:00 PM
Saturday: 10:00 AM-4:00 PM
What if I have a large party?
If you have a large party (more than 5-6 people that will require a fitting that day), call us and we will set up a time that is usually a little less busy or after hours, so we can give you all our attention and have enough staff on hand to accommodate everyone quickly.
What do I bring to my fittings?
-Please bring the exact shoes you plan to wear if you are altering the length of the garment.
-Please wear the exact undergarments you plan to wear with a blouse, skirt, or gown. Spanks, bras, and slips make a big difference!
Do I have to try on my garment during my fitting/initial consultation?
We strongly advice every customer to try on your garment so we can mark or pin for your exact fit. We have five fitting rooms, and 2 fitting stages for your convenience.
How do you make sure both seams match perfectly on a garment?
Having uneven arms or legs are fairly common. If you know you have uneven legs or arms, let us know so we can mark both to your exact measurements. If you are not sure, we will mark both sides, just in case. Otherwise, we will match the inseams and outseams so both sides are exactly the same.
How do you mark clothing for alterations?
The white stuff used to mark garments is chalk that will be removed without residue with steam before the garment is returned to you. For embroidery, we use ink that is either water or air soluble. It will either disappear on its own within 24 hours, or we will remove it with steam. We also usually pin the garment in case the marks come off to assure accuracy.
What is your turnaround time?
Our turnaround, or the time from initial drop off to final pickup, is 1 week to 2 weeks. This includes suits and gowns. Dresses and garments that are being significantly altered, may require multiple fittings. We do try to accommodate individual orders that must be completed within a smaller time frame. Same day and next day services may be available for a small fee.
-We accept all major credit cards, and cash.
-We DO NOT accept checks.
-We require a 50% down payment upon drop off.
-Any remaining balance must be paid at pick up.
Should I try on my garment before leaving during pick up?
We strongly encourage everyone to try their clothes on before leaving. If you are unable to try on your garment upon pick up, please do so as soon as possible. If there are any issues with the alteration or the fit, please allow us to fix the garment at no charge within 14 days of your pick up.
Why do we have a 14 day return/fix policy?
If you get a garment altered, and need to get it refitted due to weight loss or weight gain*, we will treat it as a completely new order and will require a new fitting and new payment. This also applies to wedding gowns, so we strongly encourage brides with unstable weight to wait until about 6 weeks before the wedding/ bridal portraits for dress alterations.
IF YOU HAVE ANY OTHER QUESTIONS PLEASE DON’T HESITATE TO CALL US
*NOTE FROM THE MAMAS ON STAFF: If you are pregnant, please be aware that your weight and shape can change dramatically in a very short period of time, choose a garment that will accommodate your baby. Wires, corsets, boning, or layers can be extremely uncomfortable. This is also the ONLY time we encourage procrastination. Call us first so we can put you in the calendar. We will let you know, based on our capacity, when you need to come in for your fitting.